Frequently Asked Questions

Answers to Common Questions

Can't find the answer you need? Please contact us and we will be happy to help!

Common Question

bluefish was founded in 2001 and has been operating has a hosting provider for the past 15 years.
In the unlikely event that you are not satisfied with bluefish great service and excellent hosting capability, we will of course offer a refund if you cancel in the first 30 days.
There are serveral ways you can contact us. You can call us on 1300 55 66 98 or you can send a support or sales ticket here
bluefish accepts Visa / Mastercard credit cards as well as PayPal
Most services automatically setup the moment a payment has been made. Virtual services have a lag time of an hour.
if you would like to discuss bulk orders, especially virtual servers, then please get in contact by either calling 1300 55 66 98 or contact us here
At bluefish we appreciate that there are thousands of options for hosting. Why Us? We believe that our fantastic service, knowledge of all things hosting, green powered servers and that bluefish owns all the infrastructure gives us the edge when offering our services. Our fantastic support team are here to help and advice 24 hours a day.
bluefish offers a comprehensive affiliate program offering up to 30% commission for the life time of the client. You can find more information on our affiliate program here. If you would like to discuss then please feel free to call 1300 55 66 98.
If you have a private server then you will have full access to the server via SSH. For our shared hosting packages we do not allow access via SSH and this is blocked by our firewalls. We cannot provide any exceptions to this.

Professional services

We have a team of cloud architects that can advise and design your deployment with us. Our architects will provide you a full deployment plan and timelines to ensure your deployment is seamless.
We have helped many small to medium companies save money and increase robustness of infrastructure by moving from on premise server to a hosted solution. Talk to our architects and they we will in a collaborative fashion help you design and implement a hosted server solution. We aim to help you avoid the pitfalls and the potential issues so you that you are fully informed and enter a hosted server solution with your eyes open to all risks and benefits.
We offer a comprehensive management service for hosted servers. Our team of engineers will maintain your server to ensure its security and that is running at optimum performance.
We offer a full design and development capability to help you create a beautiful engaging website. Contact us to have one of our web development consultants speak to you.
bluefish has a comprehensive development capability dealing with complex domain